Welcome to Westland Store! These Terms and Conditions outline the rules and regulations for using our website and purchasing our eco-friendly garden products and wildlife supplies. By accessing this website and placing an order, you agree to comply with these terms.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is available to users aged 18 years or older who can form legally binding contracts. By using ecoyardpro.com, you confirm you meet these requirements.

1.2 Intellectual Property Rights

All content on this website, including text, graphics, logos, and product descriptions, is the property of Westland Store and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

2. Product Information

2.1 Product Descriptions

We take care to accurately describe our sustainable gardening and wildlife products. However, slight variations in colour or packaging may occur. Product images are for illustrative purposes only.

2.2 Product Availability

All items are subject to availability. We reserve the right to limit quantities and discontinue products without notice. If an item becomes unavailable after you place an order, we will notify you promptly.

2.3 Restricted Products

Certain products have special handling requirements:

  • Animal Repellents, Fertiliser & Fungicide: Chemical products requiring careful handling
  • Fat Balls & Suets, Bird Seed: Perishable wildlife food with limited shelf life
  • Bedding Plants & Fruit Trees: Live plants with specific care needs

3. Ordering Process

3.1 Placing an Order

By placing an order, you offer to purchase products under these Terms. We will send an order confirmation email, which constitutes acceptance of your offer.

3.2 Order Processing

We process orders within 1-2 business days (excluding weekends and holidays). You will receive tracking information once your order ships.

3.3 Order Cancellation

You may cancel your order within 1 hour of placement by contacting customer service. After processing begins, cancellations may not be possible.

4. Pricing and Payment

4.1 Product Prices

All prices are in GBP (£) and include VAT where applicable. We reserve the right to adjust prices due to market conditions, though this won’t affect confirmed orders.

4.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Payment is processed securely at checkout. You confirm that the payment method used is yours or you have authorization to use it.

4.3 Failed Transactions

If payment fails, we may cancel your order. You will be notified and may attempt to place the order again.

5. Shipping and Delivery

5.1 Shipping Options

We offer:

  • Standard Shipping (£12.95): Via DHL/FedEx, delivered in 10-15 business days after dispatch
  • Free Shipping: For orders over £50 via EMS, delivered in 15-25 business days after dispatch

5.2 Delivery Areas

We ship worldwide except to Asia and certain remote regions. International customers may be responsible for customs fees not included in the order total.

5.3 Delivery Issues

If your order doesn’t arrive within the estimated timeframe, contact us immediately. We will work with the carrier to resolve the issue.

6. Returns and Refunds

6.1 Return Policy

We accept returns within 15 days of delivery for most unused, unopened products in original packaging with proof of purchase. Some items are non-returnable for health and safety reasons (see Section 2.3).

6.2 Return Process

To initiate a return:

  1. Contact customer service within 15 days at [email protected]
  2. Wait for return authorization with RMA number
  3. Package items securely in original packaging
  4. Ship to our warehouse using a trackable service

6.3 Refund Processing

After inspecting returned items (within 3 business days), approved refunds will be processed to your original payment method:

  • Credit/Debit Cards: 5-10 business days
  • PayPal: 3-5 business days

Original shipping fees are non-refundable unless the return results from our error.

7. Customer Responsibilities

7.1 Accurate Information

You must provide accurate, complete information when creating an account and placing orders, including correct shipping address and payment details.

7.2 Product Use

You agree to:

  • Use products only as intended and according to instructions
  • Handle chemicals and wildlife products responsibly
  • Check live plants upon arrival and provide proper care

7.3 Prohibited Conduct

You may not:

  • Use our website for unlawful purposes
  • Attempt to gain unauthorized access to our systems
  • Resell products purchased for commercial purposes without authorization

8. Liability Limitations

8.1 Product Liability

Westland Store’s liability for defective products is limited to the purchase price. We are not liable for:

  • Consequential or incidental damages
  • Improper product use or storage
  • Events beyond our reasonable control (natural disasters, etc.)

8.2 Website Use

We strive to maintain website availability but are not liable for temporary outages or technical issues beyond our control.

9. Privacy and Data Protection

Your privacy is important to us. All personal data is handled according to our Privacy Policy, which forms part of these Terms.

10. Changes to Terms

We may update these Terms periodically. The current version will always be posted on our website. Continued use after changes constitutes acceptance.

11. Governing Law

These Terms are governed by English law. Any disputes will be subject to the exclusive jurisdiction of English courts.

12. Contact Information

For questions about these Terms:

Westland Store
43 St Peters St, Derby, GB DE3Y 3OW
Email: [email protected]
Phone: +44 (0)20 7946 0958

Thank you for supporting ethical gardening and wildlife conservation through your purchases at Westland Store. We appreciate your business and commitment to sustainability.